Terms and Conditions

TERMS AND CONDITIONS

ALASHRAFY CONTRACTING & INTERIORS LLC

Effective Date: 17 October 2026

Last Updated: 17 October 2026

1. Introduction

Welcome to ALASHRAFY CONTRACTING & INTERIORS LLC ("Al Ashrafy," "Company," "we," "us," or "our").

These Terms and Conditions ("Terms") govern your access to and use of our website, www.alashrafy.com, including its content, features, information, and online enquiry services.

ALASHRAFY CONTRACTING & INTERIORS LLC is a business based in Dubai, United Arab Emirates, providing services relating to commercial fit-out, exhibition stands, luxury renovation, and building infrastructure.

By accessing or using this website, you agree to comply with these Terms to the extent permitted by applicable law.

If you do not agree with these Terms, please discontinue using the website.

These Terms should be read together with our Privacy Policy and any other applicable notices displayed on the website.

Important: These Terms govern general website use and initial business enquiries. Actual construction, design, renovation, exhibition, or infrastructure projects are governed by separately agreed quotations, contracts, specifications, and project documentation, as described below.

Nothing in these Terms excludes or limits rights or obligations that cannot legally be excluded.

2. Company Information

Legal Business Name: ALASHRAFY CONTRACTING & INTERIORS LLC

Website: https://www.alashrafy.com

Business Address: Jumeirah Lake Towers, Fancy Rose Building, Dubai, United Arab Emirates

Email: Info@alashrafy.com

Business Activities: Commercial Fit-Out, Exhibition Stands, Luxury Renovation, and Building Infrastructure, subject to the Company's applicable licences, qualifications, and contractual scope.

For general enquiries, quotations, service information, or questions about these Terms, please contact us using the details above.

3. Scope of Our Services

Al Ashrafy provides information about and may offer the following professional services, subject to project requirements and contractual agreement.

3.1 Commercial Fit-Out

Services may include commercial interior fit-out, workplace and retail space improvements, construction coordination, interior installation, finishing works, and related activities.

The exact scope of work will be determined through the relevant quotation and project agreement.

3.2 Exhibition Stands

Services may include exhibition stand design, fabrication, construction, installation, dismantling, and related technical or logistical coordination.

All exhibition-related activities remain subject to the applicable event organizer's requirements, venue regulations, technical approvals, and agreed contractual responsibilities.

3.3 Luxury Renovation

Services may include residential interior renovation, villa refurbishment, apartment improvements, remodeling, finishing, and related construction activities.

Project scope, materials, specifications, and responsibilities will be confirmed in the applicable agreement.

3.4 Building Infrastructure

Services may include building infrastructure improvements, technical installations, and relevant civil, mechanical, electrical, or plumbing works within the Company's authorized scope.

Where particular works require specialized professional qualifications, permits, or licensed subcontractors, the relevant arrangements must comply with applicable requirements.

3.5 Service Availability

Not every service described on our website is necessarily available for every property, location, project type, or technical requirement.

We may review project requirements before confirming our ability to provide a particular service.

No website description constitutes a guarantee that we will accept or undertake any specific project.

4. Website Use and Eligibility

You agree to use our website only for lawful purposes.

You must not:

Use the website for fraudulent, unlawful, or misleading activities.
Submit false information or impersonate another individual or organization.
Attempt to gain unauthorized access to our website, servers, or connected systems.
Introduce viruses, malware, or other harmful software.
Interfere with the security, functionality, or availability of the website.
Copy, distribute, or exploit protected website content without authorization.
Use automated tools to extract website content in a manner that violates applicable law or our rights.
Violate the intellectual property, confidentiality, or privacy rights of others.
Use the website in a manner that could damage the Company's reputation through unlawful conduct.

Where you submit information on behalf of a company, property owner, or other organization, you confirm that you are authorized to provide the relevant information and make the enquiry.

We reserve the right to restrict access to the website where reasonably necessary to address unlawful activity, security risks, or material violations of these Terms.

5. Website Information and Accuracy

We aim to provide accurate, useful, and reasonably current information about our Company and services.

However, website content is provided for general information and preliminary business evaluation.

Information concerning services, designs, photographs, materials, estimated timelines, project descriptions, and technical solutions may change or require project-specific verification.

Illustrations, architectural visualizations, and conceptual designs may differ from final construction outcomes.

Where images are identified as concepts, renders, or illustrative materials, they must not be interpreted as photographs of completed projects.

We do not guarantee that every service description will apply to an individual customer's project.

Technical decisions should be based on appropriate assessments, approved specifications, applicable professional advice, and the relevant project contract.

Any material error brought to our attention will be reviewed and corrected where appropriate.

6. Enquiries and Quotation Requests

Visitors may contact Al Ashrafy to request service information, consultations, project assessments, or quotations.

By submitting an enquiry, you confirm that the information provided is accurate to the best of your knowledge and that you have the necessary authority to submit it.

An online enquiry does not automatically create a service contract, establish a contractor-client relationship, or oblige Al Ashrafy to accept a project.

We may request additional information, documents, measurements, photographs, site access, or consultations before preparing a quotation.

A quotation may be based on preliminary information and may require revision after technical inspection, design development, or confirmation of actual conditions.

Unless expressly stated otherwise in a binding agreement, submitting a website form does not establish a fixed price, reserved construction schedule, or obligation to commence work.

7. Quotations, Proposals, and Pricing

All quotations and proposals are subject to the assumptions, inclusions, exclusions, specifications, and validity period stated in the relevant document.

A proposal may include:

Project scope and deliverables.
Drawings and design requirements.
Materials and technical specifications.
Estimated project timelines.
Payment terms.
Required approvals.
Exclusions and assumptions.
Warranty arrangements.
Responsibilities of the parties.
Applicable taxes and additional charges.

Unless expressly confirmed in a binding agreement, quotations may be revised where project specifications, quantities, materials, site conditions, supplier prices, or applicable requirements change.

Any changes to an accepted project price must be managed in accordance with the relevant contract and applicable law.

Displayed website descriptions do not constitute a binding fixed-price offer.

Where a price is advertised or communicated, we will comply with applicable transparency and consumer-protection requirements.

8. Project Agreements and Contract Formation

A binding project agreement will arise only when the relevant parties have completed the acceptance process required by the applicable quotation or contract and the requirements of applicable law are satisfied.

A project agreement may include signed contractual documents, accepted quotations, authorized purchase orders, specifications, drawings, schedules, and other incorporated documents.

Electronic acceptance or signatures may be used where legally valid and accepted by the parties.

The applicable project agreement will ordinarily address:

The identity and responsibilities of the contracting parties.
The agreed scope of work.
Technical specifications and deliverables.
Contract price and payment schedule.
Project commencement and completion requirements.
Approvals and site-access obligations.
Changes and additional work.
Inspection and handover procedures.
Warranties and defect resolution.
Suspension, cancellation, and termination.
Dispute resolution and other contractual matters.

In the event of a conflict between these general website Terms and a separately executed project agreement, the project agreement will govern the specific project to the extent legally permitted.

Mandatory statutory rights and obligations will prevail over any inconsistent contractual provision.

9. Project Timelines and Delivery

Project timelines depend on the scope of work, site conditions, approvals, availability of materials, project changes, technical requirements, and other relevant circumstances.

Estimated timelines provided before the conclusion of a binding agreement are indicative unless expressly stated otherwise.

Once a project schedule is contractually agreed, the parties will be responsible for complying with their respective obligations under that agreement and applicable law.

Factors that may affect delivery include:

Delays in required approvals or permits.
Client-requested variations.
Restricted or delayed site access.
Unforeseen site conditions.
Material or equipment availability.
Delays caused by third parties.
Events beyond a party's reasonable control.
Other circumstances addressed in the project agreement.

Any extension of time, additional cost, suspension, or other consequence will be assessed under the contract and applicable law.

Nothing in this section permits Al Ashrafy to disregard binding completion obligations or mandatory customer remedies.

10. Client Responsibilities

For projects accepted under a separate agreement, the client may be required to fulfill responsibilities specified in that agreement.

These responsibilities may include:

Providing accurate project information.
Establishing lawful ownership, tenancy, or authority to commission the work.
Providing required access to the property or site.
Supplying relevant drawings, records, and existing technical information.
Reviewing designs and documents within agreed periods.
Obtaining approvals assigned to the client.
Providing decisions and instructions through authorized representatives.
Making payments in accordance with agreed terms.
Disclosing known site hazards or relevant restrictions.
Coordinating any client-appointed suppliers or contractors.

Specific responsibilities will be documented according to the project.

Failure to fulfill a contractual obligation may affect costs or timelines only to the extent permitted by the relevant agreement and applicable law.

11. Permits, Approvals, and Regulatory Compliance

Construction, renovation, exhibition, and infrastructure projects may require approvals from relevant authorities, property owners, landlords, building management organizations, event organizers, or other authorized entities.

The responsibility for obtaining particular approvals will be allocated in the project agreement.

Al Ashrafy will not knowingly represent an unapproved activity as authorized.

The approval of a project by a government authority, building manager, exhibition organizer, or other third party cannot be guaranteed in advance.

Where approvals are required, work must be planned and performed in accordance with applicable laws, permit conditions, technical requirements, and contractual responsibilities.

Any required redesign, modification, additional approval, or associated cost will be managed under the applicable agreement and law.

12. Design Changes and Additional Work

Clients may request changes to designs, materials, layouts, finishes, technical specifications, or project requirements.

Such changes may affect:

The agreed contract price.
Material procurement.
Project schedules.
Technical coordination.
Permits and approvals.
Subcontractor requirements.
Final project deliverables.

Material changes should be documented through an appropriate variation or change-order process.

Additional work should not be treated as included within the original scope unless agreed or legally required.

The parties should confirm the scope, price consequences, and relevant timeline adjustments before implementing a variation, except where urgent action is necessary or otherwise provided for by law.

13. Payments and Invoicing

Payment obligations for professional services will be determined by the relevant quotation, invoice, and project agreement.

Depending on the agreed project structure, payments may include:

An initial deposit or advance payment.
Design or consultation fees.
Mobilization payments.
Progress or milestone payments.
Payments for approved variations.
Final payment upon agreed completion or handover.

The amount, due date, payment method, and conditions for each payment will be stated in the applicable agreement.

Invoices will be issued in accordance with applicable legal requirements.

Taxes, including UAE Value Added Tax (VAT) where applicable, will be disclosed and charged as required by law.

In the event of late payment or a payment dispute, the parties' rights and remedies will be determined by the relevant agreement and applicable law.

No payment made through an unauthorized account or to an unverified third party will be deemed properly received by Al Ashrafy unless the Company has authorized or confirmed that payment.

Clients are encouraged to verify payment instructions using an established Company communication channel before transferring funds.

14. Cancellation, Refunds, and Termination

Requests to cancel, suspend, or terminate a project are governed by the applicable project agreement and mandatory law.

The treatment of deposits, design fees, completed work, committed materials, procurement expenses, and other project costs will depend on the circumstances and applicable legal rights.

Any cancellation charges must have an appropriate contractual and legal basis.

Where a refund is due under the project agreement or applicable law, it will be handled in accordance with those requirements.

Nothing in these Terms creates a blanket non-refundable payment policy.

Nothing in these Terms removes any mandatory customer right to a refund, corrective performance, compensation, or other legally available remedy.

Al Ashrafy may suspend or terminate services only where authorized by the contract or applicable law, including where lawful grounds arise from a material contractual breach, safety concern, or other recognized circumstance.

Where appropriate, the parties will be informed of the reason for suspension or termination and the applicable next steps.

15. Quality Standards, Inspections, and Warranties

Al Ashrafy aims to provide services in accordance with agreed specifications, relevant technical requirements, and applicable legal obligations.

The relevant project agreement will specify contractual warranties, inspection requirements, defect reporting, and handover procedures where applicable.

Workmanship warranties, product warranties, manufacturer guarantees, and statutory obligations may differ according to the nature of the service.

Where a defect is reported, the parties will assess the issue in accordance with the agreement and applicable law.

Any applicable right to repair, replacement, re-performance, refund, compensation, or other remedy remains subject to mandatory law.

Nothing in these Terms excludes statutory warranties, construction-related liabilities, consumer remedies, or other protections that cannot legally be waived.

Clients should notify the Company of identified defects through the communication method agreed for their project, or by emailing Info@alashrafy.com.

16. Health, Safety, and Site Conditions

Construction and renovation work can involve significant operational and safety risks.

Relevant activities must comply with applicable health, safety, environmental, and technical requirements.

Where appropriate, project activities may be subject to:

Site-specific risk assessments.
Method statements.
Safety procedures.
Access restrictions.
Protective equipment requirements.
Safe storage and handling procedures.
Equipment inspections.
Emergency arrangements.
Building or venue safety rules.

Clients, contractors, subcontractors, visitors, and other project participants must comply with lawful site safety instructions applicable to their activities.

Where unsafe or unsuitable conditions are discovered, work may need to be reviewed or suspended in accordance with contractual and legal requirements.

Safety-related responsibilities will be determined by law, the relevant project agreement, and the actual responsibilities of the parties.

17. Intellectual Property Rights

Unless otherwise stated, intellectual property rights in original website content owned by Al Ashrafy are reserved to the Company.

Protected material may include:

Company branding and logos.
Website text and graphics.
Original photographs and videos.
Design presentations.
Architectural illustrations.
Marketing materials.
Original drawings and other materials owned by the Company.

Ownership of third-party materials remains with the relevant rights holders.

You may view and use website information for lawful personal or internal business evaluation.

You must not reproduce, distribute, commercially exploit, or modify protected content without the necessary permission or other lawful authorization.

17.1 Project Designs and Technical Documents

Ownership and permitted use of project drawings, designs, renderings, specifications, and other deliverables will be determined by the applicable project agreement and relevant intellectual property law.

Payment for a service does not automatically transfer every intellectual property right associated with the work.

The project agreement should clarify any assignment, licence, reproduction rights, or restrictions.

17.2 Client-Provided Materials

Where clients provide plans, designs, photographs, logos, or other content, they confirm that they are authorized to provide and permit the necessary project-related use of those materials.

Clients retain their existing rights in materials they lawfully own, subject to any separately agreed arrangements.

18. Project Photography, Testimonials, and Promotional Use

During project delivery, photographs, videos, drawings, or records may be created for technical, quality-control, administrative, or contractual purposes.

We recognize that residential properties, commercial premises, and client projects may involve confidential information, personal information, and valuable intellectual property.

Public use of identifiable client names, confidential project information, testimonials, or photographs of private premises will be subject to the necessary permissions and applicable legal requirements.

We will not treat the mere engagement of our services as unrestricted authorization to publish confidential client information.

Any use of approved project content will also respect applicable contractual and intellectual property restrictions.

Clients who have questions about the use of project content may contact Info@alashrafy.com.

19. Privacy and Personal Data

We respect the privacy of website visitors, customers, and business contacts.

Personal information submitted through our website or provided in connection with enquiries and projects will be handled in accordance with our Privacy Policy and applicable data protection legislation.

Our Privacy Policy explains relevant practices concerning personal information, including:

Collection and use.
Processing purposes.
Data sharing.
Retention.
Security.
Marketing communications.
Privacy rights.
International data transfers, where applicable.

Please refer to the Privacy Policy accessible through our website.

These Terms do not replace the disclosures, notices, or consents required under applicable data protection law.

20. Third-Party Websites and External Links

Our website may contain links to third-party websites, business directories, mapping services, social media platforms, or other external resources.

These links may be provided for convenience or additional information.

Unless expressly stated, a link does not constitute an endorsement, partnership, certification, or guarantee of the external provider.

Third-party websites operate under their own terms, privacy policies, and security practices.

Al Ashrafy is not responsible for content or activities controlled exclusively by independent third-party websites, except where applicable law provides otherwise.

21. Website Availability and Technical Security

We aim to maintain a functional, reliable, and reasonably secure website.

However, website availability may be affected by system maintenance, hosting issues, technical faults, cybersecurity incidents, or other circumstances.

We may update, modify, suspend, or discontinue website functions where reasonably necessary.

We do not guarantee uninterrupted access to the website.

We reserve the right to investigate activity that threatens website security or violates applicable law.

Users remain responsible for taking reasonable precautions when accessing online services, including using updated devices and protecting their own account or communication credentials.

These website limitations do not affect separate contractual duties concerning services already agreed with clients.

22. Limitation of Liability

To the extent permitted by applicable law, Al Ashrafy will not be responsible for losses arising solely from a visitor's improper, unauthorized, or unlawful use of the website.

General website information does not replace a project-specific technical assessment, professional advice, or contractual specification.

Any liability arising from an actual project will be determined by the applicable agreement, the circumstances of the claim, and relevant law.

Nothing in these Terms is intended to exclude or restrict liability where doing so would be prohibited by applicable law, including applicable consumer-protection obligations, mandatory construction-related duties, and liabilities that cannot legally be excluded.

Any contractual limitation of liability for a specific project must be separately assessed for enforceability.

23. Events Beyond Reasonable Control

Certain circumstances may arise beyond the reasonable control of the parties, including exceptional weather events, major disruptions, natural disasters, government restrictions, or other unforeseen events.

The consequences of such circumstances will be determined by the applicable contract and law.

Such events do not automatically excuse every contractual obligation or eliminate legally protected remedies.

Where appropriate, the affected party should communicate relevant circumstances and take reasonable steps to reduce avoidable disruption.

24. Complaints and Dispute Resolution

We encourage clients and website users to contact us if they have a concern regarding our services, website, or contractual arrangements.

Complaints may be submitted to:

Email: Info@alashrafy.com

Subject: Customer Complaint / Terms and Conditions Enquiry

Please provide:

Your name and contact information.
Relevant project or enquiry reference, if available.
A description of the issue.
Supporting documents or photographs, where relevant.
The outcome or remedy requested.

We will review complaints and seek to resolve them through appropriate communication and lawful procedures.

Where a dispute cannot be resolved directly, the parties may pursue any applicable contractual dispute-resolution mechanism or remedies available under UAE law.

Nothing in these Terms prevents an eligible consumer from submitting a complaint to a competent regulatory or consumer-protection authority.

25. Governing Law and Jurisdiction

These Terms are governed by the laws applicable in the United Arab Emirates, including relevant federal legislation and laws applicable in the Emirate of Dubai.

Subject to any mandatory legal requirements and any valid, separately agreed dispute-resolution arrangement, disputes concerning these website Terms will fall within the jurisdiction of the competent courts of Dubai, United Arab Emirates.

Where applicable law grants a consumer or another party mandatory protections concerning jurisdiction or dispute resolution, those protections remain unaffected.

Project-specific contracts may contain additional lawful provisions concerning governing law and dispute resolution.

26. Changes to These Terms

We may revise these Terms to reflect changes in:

Website functionality.
Company services.
Business operations.
Applicable legislation.
Security requirements.
Administrative or operational procedures.

Revised Terms will be published on this website together with an updated effective or revision date.

Material changes affecting existing contractual rights will be handled in accordance with the relevant agreement and applicable law.

Changes to website Terms do not automatically modify a previously executed project contract.

We encourage visitors to review these Terms periodically.

27. Severability

If any provision of these Terms is determined by a competent authority or court to be unlawful, invalid, or unenforceable, that provision will be treated in accordance with the applicable legal decision.

The remaining provisions will continue to apply to the extent permitted by law.

Nothing in this section authorizes enforcement of a provision that conflicts with mandatory consumer-protection legislation or other applicable law.

28. No Waiver

A failure or delay by Al Ashrafy to enforce a particular right under these Terms does not automatically constitute a waiver of that right.

Any waiver must comply with applicable law and, where relevant, the requirements of the governing agreement.

This provision does not restrict rights or remedies that the law makes mandatory.

29. Language and Interpretation

These Terms are prepared in English.

Where applicable law requires information, invoices, disclosures, contracts, or other documents to be available in Arabic, the relevant requirements must be satisfied.

Where translations are provided, any inconsistency will be resolved according to applicable law and the requirements governing the relevant document or transaction.

Headings are included for convenience and do not independently alter the meaning of the provisions.

References to applicable law include relevant amendments and replacement legislation in force from time to time.

30. Contact Us

If you have questions about these Terms and Conditions, our website, or our services, please contact:

ALASHRAFY CONTRACTING & INTERIORS LLC

Address: Jumeirah Lake Towers, Fancy Rose Building, Dubai, United Arab Emirates

Email: Info@alashrafy.com

Website: https://www.alashrafy.com

We welcome legitimate enquiries and aim to address concerns professionally and in accordance with applicable law.

Effective Date: 17 October 2026

Last Updated: 17 October 2026